Shipping policy
We ship from Germany using all major shipping providers, selecting the fastest and most cost-effective option for your region. Below you will find our standard shipping rates and delivery estimates. All shipping costs include VAT where applicable.
Shipping Estimated Delivery Times
Germany
- Standard (3-4 business days)
- Express Saver (1-2 business days)
Austria
- Standard (3-4 business days)
Switzerland
- Standard (5-14 business days)
European Union
- Standard (5-7 business days)
Europe (Non-EU)
- Standard (5-14 business days)
US & Canada
- Standard (7-21 business days)
Australia & New Zealand
- Standard (7-21 business days)
Other countries
Per request and prior agreement
Order Processing
Please allow 1-2 business days for order processing. Orders are processed Monday through Friday, excluding public holidays. We do not ship on weekends or holidays.
Customs & Import Duties
Depending on your location, local customs fees, taxes, or import duties may apply. These charges are the responsibility of the customer and are not included in our shipping fees.
If a customer refuses to pay applicable customs duties or taxes, the order will be canceled and any shipping and customs charges incurred will be deducted from the refund amount.
If you have questions about shipping to your location or need a faster delivery method, feel free to contact us prior to placing your order.